Who We Are

United Service Specialists Heating & Air Conditioning

With United Service Specialists Heating & Air Conditioning, you can always be assured of quality workmanship. With over 150 years of combined experience in the heating and air conditioning industry we have worked on a plethora of residential and commercial projects in Maryland & D.C. We are committed to ensuring the longevity of our company and relationships by providing and exceeding customer satisfaction in all areas of service. It is not just the knowledge of how to service and install, but it is the pride in the craft of being a great heating and air conditioning contractor.

Pride in our work is what distinguishes us from other contractors. It’s our attention to customer service and setting up your appointments, to the work performed, communication before, during, and after the work is completed, and the warranty we stand behind that sets us apart. We take PRIDE. We leave our work area as we meet it, and we will make sure you know how to operate and take care of your unit after installation. Our commitment to quality workmanship is because of you, our customer.

Mission Statement

We are committed to providing consistent, ethical, quality service to our customers, vendors, employees, and community that result in mutual loyalty, trust, and long-term relationships. We believe our service should exceed industry standards and provide the best value for the customer while maintaining our integrity and surpassing expectations.

Our Values

CUSTOMER SERVICE

We believe we have a partnership with our customers. We respond quickly and deliver customer-focused solutions to customer concerns. We offer trouble-shooting recommendations so our customers are not left on their own to figure out issues themselves. We feel our customer’s sense of urgency on matters related to their needs. We own the problems, anticipate needs, respond quickly, and deliver customer-focused solutions.

OPEN & TRANSPARENT COMMUNICATION

We have an unwavering commitment to open, honest, and timely communication. Our HVAC and heating technicians will explain what the problems are and give clear options to rectifying that problem. You will always be able to talk to someone affiliated with the company whether during office hours or after hours. Our customer’s questions and concerns are of top priority to us. We understand the complexity of the industry requires clarity in communication so that you can make the best decisions and we can provide superior service. Not only can you give us a call, but you will get an email estimate of any recommendations as well as an email of your paid invoice describing exactly what was done at the time of service.

THOUGHTFUL PRESENTATION OF CUSTOMER OPTIONS

Our top concern for you and your family is your safety, so we are on top of code changes and updates in your jurisdiction and will make recommendations for what you need based on these updated codes to keep you and your family safe and compliant with the laws. In addition to safety, we look for all ways to offer savings to you. We work hand in hand with our manufacturers, supply houses, and associations to stay on top of state, federal and manufacturer rebates so we can pass on to you the discounts that are available for your specific options of choice.

RESPECT

The term “respect” can be difficult to define but for us, it’s easy. Respecting our customers means simply treating them the way we would like to be treated. We understand that a problem which requires having to call us, is inconvenient and problematic so we do our best to respect your time. We are happy to confirm appointments via email and contact you in enough time to meet us if you are meeting us from work! You get a confirmation text or email the day before as a reminder and when the technician is on the way to your home you get a text message and/or email with a picture and bio. This way you can see who is coming, and track his arrival so you can meet him and not have to wait for him!

TRAINING & EDUCATION

United Service Specialists Heating & Air Conditioning recognizes the importance of employee development and training and sponsors many opportunities for continued education throughout the year. By training our technicians, we strengthen their skills so they can provide the best service and bring the entire team to a higher standard that is uniform throughout the company. Our team is exposed to the newest industry advances and they can provide information on environmentally friendly options, and ways to make our customer’s lives more convenient through regular maintenance options and smart home technologies.